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How actoto Protects Your Account and Data

When you open an account with us, your legal rights, payment security and data handling follow clear policies we've built around Indonesia's market.

Account protection by designPayment security on every depositClear data retention rules
actoto How actoto Protects Your Account and Data
REACH US DIRECTLY

How to Contact Us About Policy Questions

Team online

Live Chat

Open the chat window in the lobby or on this site. Our team in Semarang responds during business hours to answer questions about your account, deposits and policy.

Email Support

Send a message to our legal and support inbox. Include your account number and the issue. We reply within 24 hours on weekdays.

Account Settings

Log in to your account, go to Settings > Legal & Privacy, and submit a formal request. Your submission is logged and we respond with next steps.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe

Encryption & Storage

Your account details, payment methods and identity documents are encrypted in transit and at rest. We store them on secure servers and do not share them with third parties unless required by law.

Identity Verification

Before your first withdrawal, we verify your identity using the phone number and ID document you provided at sign-up. This protects both you and our payment processors.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings and understand how you browse the lobby. You can adjust cookie settings in your browser or contact us to opt out.

Data Retention

We retain account records and transaction history for seven years after your last activity, unless local law requires a different period. Closed accounts are archived securely.

Account Access Control

Your password is never stored in plain text. If you forget it, use the reset link we email you. Two-factor authentication is available in Settings for extra protection.

Request Your Data

You can request a copy of all data we hold about you by going to Settings > Legal & Privacy or emailing us. We provide a downloadable file within 10 business days.

Answers to Your Policy Questions

Contact our support team immediately with your transaction ID. We review deposit and withdrawal logs, confirm with payment processors, and resolve disputes within 5 business days. If a payment didn't reach your account or wallet, we investigate with DANA, OVO, GoPay or QRIS on your behalf.

Yes. Log in, go to Settings > Legal & Privacy, and select 'Download My Data'. We compile your account statements, identity verification records and transaction logs into a file and send it to your email within 10 business days.

You must be of legal age in your region where local law permits account access. You must provide a valid phone number and ID document during sign-up. Accounts are personal and non-transferable; you alone are responsible for account activity and deposits.

We keep active account data for as long as your account is open. After closure, we retain records for seven years for regulatory and dispute purposes. You can request deletion of data after that retention period by contacting support.

Go to Settings > Account > Close Account and confirm. We disable login immediately and move your account to archived status. Any remaining balance is withdrawn to your registered payment method within 3–5 business days.

Yes. We do not store DANA, OVO, GoPay or QRIS credentials directly. Payment details are tokenized by the payment processor. Only your registered phone number and account reference are visible in your wallet.

Email our compliance team or use the complaint form in Settings > Legal & Privacy. Include details of the issue. We acknowledge within 24 hours and provide a formal response or investigation update within 10 business days.