Reference

How actoto Protects Your Privacy

Your account information, payment details and activity history stay secure on our platform.

Data encryption on all transfersLocal payment security (DANA, OVO, GoPay, QRIS)Your privacy rights explained clearly
actoto How actoto Protects Your Privacy
REACH OUR TEAM

How to Contact Us About Your Data

Team online

Live Chat Support

Chat with our privacy team during lobby hours (Monday–Sunday, 08:00–23:00 Jakarta time) to ask about your account data, request exports or report a concern.

Email Request

Send a message to [email protected] with your account email and request. We respond within 5 business days with confirmation and next steps.

Account Privacy Centre

Log into your actoto account, open Settings > Privacy & Data, and download your complete account history, payment records and profile information.

HOW WE SECURE

Data Security and Your Account

Encryption Standard

All personal data and payment credentials are encrypted with 256-bit SSL. Deposits via DANA, OVO, GoPay and QRIS are routed through secure payment gateways that never store your full card or account number on our servers.

Withdrawal Verification

When you request a payout, we verify your identity through your registered phone number and email before funds leave our account. This protects you from unauthorized withdrawals and disputes.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. Analytical cookies help us see which lobby sections work best so we can improve your experience. You can disable non-essential cookies in your browser settings.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain payment records and activity logs for 5 years to comply with financial regulations where local law permits.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS partners), anti-fraud vendors, and where local law permits, regulatory authorities. We never sell your data to marketers or data brokers.

Your Rights

You can request access to all your data, correct inaccuracies, export your history, or ask us to delete your account. Contact our privacy team via live chat or [email protected] and we will confirm your request within 3 business days.

Questions About Your Data on actoto

Your payment credentials are encrypted and sent directly to our payment partner's secure gateway. We never store your full account number or PIN. After your deposit clears (usually under one minute), only a transaction reference is kept in your account history for your records and withdrawal verification.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. We'll compile your registration info, payment history, gameplay record and communications within 24 hours. You can also email [email protected] to request an export in portable format.

We delete your personal profile data within 30 days of account closure. Payment records and activity logs are kept for 5 years where local law permits, as required by financial compliance rules. This protects you if a dispute arises and keeps your transaction history safe.

We may send you game updates and promo information only if you've opted in during registration. You can change this at any time in Settings > Notifications, or reply STOP to any email we send. Opting out of marketing does not affect your account access or withdrawals.

Contact our live chat team immediately (08:00–23:00 Jakarta time, Monday–Sunday). If you spot an unauthorized withdrawal or login, we'll freeze your account, verify your identity via your registered phone and email, and investigate within 24 hours. Report fraud to [email protected] and include your account email and the suspicious transaction.

We share data only with essential partners — payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud services, and regulatory authorities where local law permits. We never sell your data to marketing firms or data brokers. All partners sign confidentiality agreements.

Yes. Your account data syncs across devices through our secure API. Deposits, withdrawals and game history appear the same on your phone and desktop. Each login is authenticated via your email and password, and we log all access points so you can spot unauthorized logins in Settings > Security.